If your hat has a lining, scrub it with a cleaning brush or toothbrush to remove as much of the stains from the lining from within and around the seams. The refund is made no later than 7 business days after receiving the package.Step 1: Scrub the stains from the hat’s lining.As soon as you receive your return package, we will send you an e-mail confirmation of good receipt.The return address is: Herman Headwear - E-shop, Rue Jean MeunWellin, Belgium (please mention the "E-shop" so that your return is processed).), please notify us before removal, otherwise the return fee will not be refunded. If you intend to return the product because it is not compliant (defective, color error. We reserve the right not to offer this option to anyone who abuses the free exchange system. If you want to exchange the product, we offer the cost of shipping the new product chosen.As explained in our terms of sale, the return costs are the customer's sole responsibility. A copy of the return voucher is in the package ( download the voucher back here)
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